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MadCap Software

MadCap Insider

October 2025


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The Future of Content Is Already Here. Are You Ready?

 

From AI-driven delivery to connected ecosystems, MadWorld 2025 showcased what’s next — and the cost of standing still.

 

At MadWorld, we unveiled the next evolution in content intelligence. It's a vision for how organizations can turn information into knowledge that drives action.

 

The challenge isn’t creating more content—it’s unlocking the value of the content you already have. By combining reusable architecture, real-time updates, and AI-ready delivery, teams gain both speed and strategic insight.


If you missed it, we showcased demos of several exciting new developments currently underway at MadCap.

  • Prism – New web rendering for responsive, accessible experiences.

  • Syndicate Portals – Dynamic delivery hub (public or private), connects audiences to trusted knowledge of all content (tech docs, training, etc.).

  • RAG (Retrieval-Augmented Generation) – Secure, AI-powered content retrieval and chatbot enablement.

  • Content Intelligence – Leverage powerful new AI capabilities, insights, and reporting to elevate your role from content creator to true Knowledge Expert within your organization.

 

👉 REQUEST A DEMO

 

Product News

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Seamless Publishing to Syndicate

Bridge the gap between creation and delivery.

 

The latest Flare release makes it faster than ever to move content from authoring to live delivery with Syndicate.

 

A redesigned, intuitive interface lets you effortlessly browse and select destination folders, keeping your structured content consistent, connected, and up-to-date across every channel.

 

✅ New, intuitive UI for selecting Syndicate folders
✅ Publish structured content in just a few clicks
✅ Keep every audience current with the latest information

 

👉 TRY FLARE TODAY

    New Releases

    MadCapIXIACCMS

    Enterprise-class component content management system (CCMS)

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    IXIA CCMS 7.6: Faster Imports. Smarter Validation. Greater Control.

     

    The latest release brings major upgrades to IXIA CCMS Web—no more switching to Desktop for imports. Now you can analyze, validate, and import content directly in the browser for a faster, more efficient workflow.

     

    Release 7.6 also lets you maintain separate Ignore Words Lists across products or libraries, giving teams more flexibility and precision.

     

    And by popular demand, you can now retranslate objects from their source, making it easy to resend content for fresh, high-quality translations when needed.

     

    Discover how IXIA 7.6 accelerates efficiency across global teams.


    👉 REQUEST A DEMO

     

    Knowledge Hub

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    Why Technical Writers Are Central to AI Success

    AI is only as strong as the content behind it. Learn how technical writers are driving the next wave of AI innovation by creating the structured, reliable content that powers smarter systems.

     

    Read More

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    Turn Compliance Training into a Competitive Advantage

    See how modern learning strategies boost engagement, reduce risk, and save organizations millions each year through smarter, scalable compliance programs.

     

    Read More

    Customer Spotlight

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    From Static Docs to Dynamic Support: TrueContext’s Success with Flare Online

     

    TrueContext, a global leader in field intelligence, uses MadCap Flare and Flare Online to deliver fast, responsive product documentation that keeps pace with rapid innovation.

     

    Integrated with Zendesk, the new web-based documentation portal has reduced support resolution times, improved customer self-service, and boosted team efficiency through powerful content reuse and version control—driving measurable ROI in both productivity and customer satisfaction.

     

    READ THE FULL STORY

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    By going with MadCap Software, we can create structured, searchable HTML5-based documentation, support our multi-author team, and still connect with our Zendesk knowledge base

     

    - Karen Cann, Senior Technical Writer, TrueContext

    Flare Training Program

    New to Flare? Get started fast with a free introductory course included with your trial or product purchase. Sign up for web-based training today!

     

    Maximize your return on investment with on-site and web-based training, taught by our MAD Certified Flare Experts.

    • Flare Intermediate Training

      Web-based (Europe)

      October 27–29, 2025

    • Flare Advanced Training

      Web-based (North America)

      November 12–14, 2025

    • Flare Intermediate Training

      Web-based (North America)

      December 3–5, 2025

    See All Dates

     

     

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